Australia's  # 1 Natural Treatment for Eczema and Psoriasis

Grahams Natural Alternatives

The ORIGINAL Makers and Suppliers of effective natural
Eczema, Psoriasis, Dermatitis and Skin treatments worldwide.


Home About Us Products ORDER NOW FAQ Testimonials Distributors Contact Us Help

 

 
 

Frequently Asked Questions

We welcome your feedback and comments by email.  However, why not check out these frequently asked questions to save you time.  Often, your question has already been asked by one of our valued customers.  FAQ questions and answers are regularly updated .

You may also like to check our HELP page for assistance.


How do I register to shop at Grahams Natural Alternatives ?
You do not need to pre-register to shop at this site.  When you complete your first shopping cart order you will be asked if you want the cart to remember your details for future orders.

back to top

How do I place an order ?
From our online order page, you select the appropriate options, then select the items you wish to order, place them in the shopping cart, and return to select more items or move the items to 'checkout'.  The pages will take you step by step through the process.  You can cancel the order at any time up to when you enter your credit card details.

back to top

What quantities can I order ?
Each product is ordered in units. For instance you can order 3 Mega Oils - 500ml, 1 Calendulis Plus cream - 120g, 2 Grahams Bath Oil - 100ml, etc.  When you enter the quantity of a product, you must enter a whole number (1,2,3,4,...). Do not enter fractions, decimals or weights. Products are sold by a multiple of their 'unit'.

back to top

Where do you deliver to ?
We service customers worldwide with online, fax and mail orders.

Do I need to be home when my order is delivered ?
No,  If you have 'special' delivery instructions please use the text area available on the shopping cart.

back to top

Can you deliver to my office, etc. ?
Yes, Please record any special delivery instructions on the order form.

back to top

Is there a delivery charge ?
A fixed shipping and handling charge will be added to all orders at time of checkout, based on your location. Charge is $3.50 within Australia or $9.95 International.

back to top

What payment methods do you offer ?
Currently we support VISA, MasterCard, Bankcard (Australia Only) for online, mail and fax orders.  

back to top

Can I use my computer at work to order from the site ?
Yes, however your computer may be part of network, where your employer may block access to secure sites or the placement of 'cookies' on your system.  We suggest you check with your system administrator if you have a problem.  Also, if you ask the shopping cart to remember your personal details, they are held by the computer you were using at the time.  Anybody else using the same computer to order from our site will be recognized as 'you' and your personal details will be shown on their order page.  Whilst they can change the details, it may not suit you to have your personal details displayed to others.  A work around for this problem is not to 'tick' the box requesting retention of your order details on the shopping cart, when ordering.

back to top

Is my personal and credit card information secure ?
We use the latest technology to secure your personal details. All payment and personal details are processed on a secure server to provide the best security possible for your personal information. Check for the padlock symbol at the bottom of your browser window when entering your payment details.

back to top

Do you have a Privacy Policy ?
Yes, we certainly do.  To view it click here.

back to top

 


| Home | About Us | Products | Order Now | FAQ | Testimonials | Contact Us | Eczema ? | Psoriasis ? | Links | Help |

Fast Creataweb Web Development 2005