Australia's  # 1 Natural Treatment for Eczema and Psoriasis

Grahams Natural Alternatives

The ORIGINAL Makers and Suppliers of effective natural
Eczema, Psoriasis, Dermatitis and Skin treatments worldwide.


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Help ???

Help

Registration

Ordering Process

Deliveries

Payment Methods

Technical Issues

Browser Settings

Site Usage

Privacy Policy


Registration

How to register

You do not need to pre-register to shop at this site.  When you complete your first shopping cart order you will be asked if you want the cart to remember your details for future orders.

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Ordering Process

How to place an order

From our online order area you can select the items you wish to order, place them in the shopping cart, and return to select more items or move the items to 'checkout'.  The pages will take you step by step through the process.  You can cancel the order at any time up to when you enter you credit card details.

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Product Quantities

Each product is ordered in units. For instance you can order 2 Mega Oils, 1 Calendulis Plus cream, 3 Bath Oils, etc.  When you enter the quantity of a product, you must enter a whole number (1,2,3,4,...). Do not enter fractions, decimals or weights. Products are sold by a multiple of their 'unit'.

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Deliveries

Products will be packed and dispatched once your payment method is cleared. Please allow sufficient time for order processing and shipment.

We have a fixed shipping and handling charge based on your location.

Please allow 7 to 10 working days for orders outside Australia.

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Delivery Areas

We dispatch products worldwide.

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Do I need to be home ?

No,  If you have 'special' delivery instructions please use the text area available on the shopping cart.

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Can you deliver to my office, etc. ?

Yes,  Please record any special delivery instructions on the order form.

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Payment Methods

Online Credit Card

Currently we support VISA, MasterCard, and Bankcard (Australia Only) for online, mail and fax purchases. 

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Credit Card Security

We use the latest technology to secure your personal details. All payment and personal details are processed on a secure server to provide the best security possible for your personal information. Check for the padlock symbol at the bottom of your browser window when entering your payment details.  In the event of unauthorized use of your credit card, you must notify your card provider in accordance with its reporting rules and procedures.  In the unlikely event of unauthorized use of your credit card, most banks and card issuers either cover all the charges that result from unauthorized use of your credit card, or may limit your liability.

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Credit Card Number is rejected.

You must enter your credit card number into the payment details page with NO spaces.  Also the expiry date must be valid.  We will notify you if your financial institution rejects the payment.  If this site reports that the transaction has been denied or declined, please contact your bank as this is an issue between you and your bank.

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Technical Issues

Secure Server Issues.

When using Secure Server in shopping cart, users with previous versions of Netscape Navigator prior to 4.06 or Microsoft Internet Explorer 4.01 may receive similar error messages to the following:

  • A warning will be displayed: Certificate authority is expired
  • The identity certificate uses an unknown signature algorithm

To resolve this problem, download the current version of Navigator from Netscape or the current version of Microsoft Internet Explorer from Microsoft.

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Macintosh Users with Internet Explorer.

There is a known problem with versions of Microsoft Internet Explorer prior to 4.51.

A warning will be displayed: Unable to establish a secure connection to site.
There is a problem with the security certificate from that site. (The identity certificate has expired.)

To resolve this problem, download the current version of Internet Explorer from Microsoft.

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The website seems to be slow or not responding.

Sometimes there are problems with the Internet. If the site appears slow, it could mean that there is a problem somewhere along the network 'path' between your computer and our web server. Due to the nature of the Internet, we are not able to monitor every possible connection. Network problem are beyond our control, but it is the nature of ISP's to monitor and fix network problems ASAP.

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Browser settings.

Cookies

The shopping cart uses 'cookies' to remember your personal and delivery details.  By default your browser automatically accepts cookies.  If you have changed the settings, you may be prompted to accept cookies when confirming your order details.  If you reject cookies, you will need to re-enter your personal and delivery details for each shopping trip to our site.

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Site Usage.

Multiple users on same machine.

If you ask the shopping cart to remember your personal details, they are held by the computer you were using at the time.  Anybody else using the same computer to order from our site will be recognized as 'you' and your personal details will be shown on their order page.  Whilst they can change the details, it may not suit you to have your personal details displayed to others.  A work around for this problem is not to 'tick' the box requesting retention of your order details on the shopping cart, when ordering. You will need to re-enter your personal and delivery details for each shopping trip to the site.

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Connecting via a Corporate Local Area Network (LAN).

Some LAN's access the Internet by a firewall or proxy. This can cause problems accessing the site. The most likely problems are: (1) Inability to set a cookie, and (2) Not being able to use the secure site when entering purchase details. You will need to contact your network administrator to determine if there are problems.

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Virus Protection

Grahams Natural Alternatives take all reasonable steps to ensure site pages and other communications are free of viruses and other malicious programs. However we do not take any responsibility whatsoever for any electronic communication or data interchange that may contain such viruses or malicious code. Grahams Natural Alternatives strongly recommends all users install and update suitable software to protect themselves against malicious actions by others, prior to visiting our site or submitting information.

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Privacy Policy

To read our privacy policy click here.

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